Warranty for New Maxus Vehicle
5-Year Factory Warranty
Maxus warranties each new Maxus vehicle sold by Nova Motors Ltd and registered in Hong Kong for the first 60 months or 100,000 km (whichever comes first).
Owner's Obligations
- Nova Motors Ltd. recommends that vehicles undergo regular service check-up at least every 12 months or 10,000 km (whichever comes first), starting from the completion of the first free maintenance service. This helps ensure that the vehicle remains in optimal driving condition. Failure to have the vehicle serviced may result in the denial of warranty claims for any damage caused.
- Vehicle repairs and maintenance services can be provided by Nova Motors Ltd. or other third-party service providers. However, we advise you to choose Future Motors Ltd. for the mentioned services throughout the warranty period. Claims for warranty repairs related to damages caused by third-party service providers may be denied.
- Costs associated with repairs, maintenance, or other services provided by third parties are not reimbursable.
- Maintenance and warranty service booklet must be presented if regular maintenance or warranty services are required.
- After each regular service check-up, owner must ensure that the relevant staff at the service centre has signed and stamped the record on the regular maintenance and service log.
- It is important to ensure that the high-voltage battery is fully charged at least once a month.
What is Not Covered? *
- The cost of labour, parts and lubricants where routine and general maintenance services are provided including (but not limited to) brake adjustments, wheel alignment and balancing, inspection and adjustment of linkages of various parts.
- Wear and tear parts include (but not limited to) filter, brake pads, bulbs, fuses and wiper.
- The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle including (but not limited to) improper storage, racing, overloading, modification, alteration, improper adjustments or repairs, the fitting of non-standard parts or parts not supplied by NML, add-on parts, the usage of non-standard charger and improper or inadequate maintenance.
- Any loss or damage such as, but not limited to, telephone calls, loss of time, towing, inconvenience, or commercial loss arising from any stoppage, breakdown or failure of the vehicle are not covered.
- The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.
- Unauthorized body conversions and equipment, and special bodies not made by Maxus are not covered by this warranty. They are covered separately by their makers.
- The cost of repair of damage caused by repair, maintenance or other works performed by third parties other than NML.
- The cost of repair of damage caused by any failure of the owner to perform proper maintenance promptly and in accordance with service instructions and maintenance schedule, including the specified service intervals.
The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect. It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.
Vehicle maintenance is a preventive measure, which is similar to regular medical check-ups for people. A vehicle is assembled from hundreds of mechanical parts, no matter how frequently the car is used, it should be maintained regularly in order to keep it in a tip-top condition. A standard service check includes: The inspection and adjustment of engine, steering, suspension, brake, electrical components, chassis and body, change of engine oil and oil filter, road test and detailed inspection report. During the warranty period, the owner is obliged to bring the vehicle to NML for regular servicing and inspection. Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.
Maintaining Optimal Vehicle Condition through Proper Maintenance
Pre-Delivery Inspection and Testing
- Before delivering each Maxus vehicle to the new owner, Nova Motors Ltd. performs precise inspections and tests according to the manufacturer's specified standards. This ensures that Maxus vehicles maintain their optimal condition even after reaching their destination.
Free Maintenance Service*
- New vehicle owners are entitled to one free maintenance service performed by Nova Motors Ltd., provided that the warranty certificate is presented beforehand. This maintenance service covers labor costs and is based on the items specified in the Maintenance Service Report - Free Service. However, the owner is responsible for expenses related to filters, windshield washer fluid, consumable parts, lubricants, waste oil disposal fees, and the electricity consumed during testing and inspection processes. Costs associated with maintenance, servicing, or other services provided by third parties will not be reimbursed.
*The free maintenance service should be completed within the first three months.
Regular Service Check-Up
- Regular maintenance is essential to ensure the reliability, durability, optimal performance, and enhanced resale value of your vehicle. Nova Motors Ltd. recommends that vehicles undergo regular service check-up at least every 12 months or every 10,000 km (whichever comes first) to keep the vehicle in its best driving condition. Advanced equipment, skilled technicians, and competitive prices enable Nova Motors Ltd. to provide repair, inspection, and testing services for your Maxus vehicle. Following the maintenance schedule suggested by Nova Motors Ltd. ensures the most effective and cost-efficient maintenance for your Maxus vehicle. Failure to adhere to the service instructions and maintenance plan may result in the rejection of warranty claims related to the associated repairs.